Addiction Foundations & Trauma‑Informed Care

⭐ TERMS OF USE (NAADAC ALIGNED):

⭐ 1. Refund Policy (NAADAC‑Compliant) NCOei maintains a no‑refund policy for all courses and digital educational products. All sales are final. Learners are responsible for confirming course acceptance with their court, employer, licensing board, or other authority prior to enrollment. Initiating a chargeback after accessing course materials violates the Terms of Service and will be disputed. NCOei is committed to transparency and encourages learners to contact support with any questions before purchasing. ⭐ 2. Grievance Policy (NAADAC‑Aligned) NCOei is committed to providing a fair, respectful, and professional learning environment. Learners may submit grievances regarding course content, instructor conduct, customer service, discrimination, or administrative issues. Grievances must be submitted in writing to [email protected]. All grievances will be reviewed within 7 business days, and learners will receive a written response outlining findings and proposed resolutions. If a learner is not satisfied with the outcome, they may contact NAADAC for further guidance regarding continuing education provider standards. ⭐ 3. ADA / Accessibility Policy NCOei is committed to providing accessible education in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Learners requiring accommodations may contact [email protected]. Reasonable accommodations will be provided to ensure equal access to all course materials, assessments, and learning activities. All accommodation requests are handled promptly, confidentially, and without discrimination. ⭐ 4. Nondiscrimination Policy NCOei does not discriminate on the basis of race, color, national origin, ethnicity, religion, sex, gender identity or expression, sexual orientation, disability, age, veteran status, or any other status protected by federal or state law. All learners are treated with dignity, respect, and fairness. NCOei upholds all applicable nondiscrimination laws and ensures equal access to educational opportunities, support, and evaluation without bias or prejudice. Concerns related to discrimination or inequitable treatment may be reported to NCOei administration for prompt review.